There is one common support task that is treated differently. A frequently requested action would be to help the customer with the setup of their site. The customer has the option to pay for setup if required. A resource would have to be dedicated to the setup therefore require a supplementary charge. Sometimes the initial charge for a site includes setup so it depends on the way your hub is setup.

Viewable on view ticket.

Upon purchase by the customer we will receive an automatic support query regarding a request for assistance for setup. And a status flag will change against the customer account.

	No request for setup assistance or setup assistance completed.
	Setup assistance purchased and request in queue.